Lynn Neary and Jacki Lyden mark the end of Radio Shack's policy of asking every customer for their name and address. The 80-year policy was a holdover from the firm's early days of catalogue sales.
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Lynn Neary is an NPR arts correspondent covering books and publishing.
Longtime listeners recognize Jacki Lyden's voice from her frequent work as a substitute host on NPR. As a journalist who has been with NPR since 1979, Lyden regards herself first and foremost as a storyteller and looks for the distinctive human voice in a huge range of national and international stories.