GSN reporters reflect on a year of the Utility Bill of the Month series investigating missing, expensive and just wrong water and power bills in the region.

Galvez Garden owner Lissie Stewart has been fighting the New Orleans Sewerage and Water Board over inaccurate billing for years.

In trying to rectify decades of billing chaos and draw new revenue, another issue has emerged for JXN Water: How much should customers be on the hook for?

Like many in the Gulf South, Will Burt’s power bill spiked in January due to extreme weather. But how much of the increase can be attributed to the cold?

When James Henley suspected his water bill was inaccurate, he put his spreadsheet skills to use and got back $3,208. Now, he’s helping others do the same.

Plume Algiers is a mom-and-pop Indian restaurant that overcame every obstacle to open in New Orleans. Now, water billing issues could put them out of business.

Birmingham Water Works flagged Claire Ahalt’s account for unusually high water use, but she did not find out until asking a utility worker weeks later.

This summer’s high temperatures also brought higher utility bills. The spike caused some, like Christopher Bogan, to make tough choices with their budget.

Dolabriel Curry-Hurst’s January power bill in Alabama jumped above $700 — more than twice of what she owed the previous year.

Rural water customers typically pay more for the same water that city residents use. Some residents, like Jason Clayton, believe the upcharge is unfair.