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Like many in the Gulf South, Will Burt’s power bill spiked in January due to extreme weather. But how much of the increase can be attributed to the cold?
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When James Henley suspected his water bill was inaccurate, he put his spreadsheet skills to use and got back $3,208. Now, he’s helping others do the same.
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Plume Algiers is a mom-and-pop Indian restaurant that overcame every obstacle to open in New Orleans. Now, water billing issues could put them out of business.
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Birmingham Water Works flagged Claire Ahalt’s account for unusually high water use, but she did not find out until asking a utility worker weeks later.
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This summer’s high temperatures also brought higher utility bills. The spike caused some, like Christopher Bogan, to make tough choices with their budget.
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Dolabriel Curry-Hurst’s January power bill in Alabama jumped above $700 — more than twice of what she owed the previous year.
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Rural water customers typically pay more for the same water that city residents use. Some residents, like Jason Clayton, believe the upcharge is unfair.
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Power bill disputes usually sway in the utility company's favor. But as this New Orleans renter's story shows, there are ways customers can get answers.
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When smart water meters work, they can detect expensive leaks early. But the tech’s costly to do right — and even more so when it’s done wrong.
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